Regional Maintenance and Support Laboratory
Post-sales Support
At GSH we operate service centers and technical labs across Latin America, certified to provide maintenance, repair, and support to manufacturers, distributors, and enterprises throughout Latin America. We repair and maintain mobile computers, barcode scanners, industrial routers, thermal printers, and field terminals, with processes and documentation aligned with the standards required by leading brands.
Strategic partner for manufacturers
Our lab enables manufacturers to delegate warranty service and regional technical support to GSH without setting up their own center. We cover the full cycle, from reception to reintegration of the device at the point of use.
- End-to-end RMA and traceability with visibility into each device’s status.
- Documented quality control aligned with factory guidelines.
- Warranty and replacement management on behalf of the manufacturer.
- Spare parts and fixtures inventory management (by manufacturer or distributor), ensuring availability and rotation control.
- Responsible management of e-waste (WEEE), with environmental traceability and regulatory compliance.
- Technical and logistics reports delivered periodically, brand-customized with maintenance recommendations.
Tailored service plans
- Maintenance contract covering normal use, wear, or misuse with an SLA of 96 h at our technical center.
- On-demand repairs (Time & Materials) with an SLA of 10 business days.
- Warranty coverage, security patches, and software/firmware updates.
- Predictive diagnostics to reduce downtime and ensure operational continuity.
- Refurbishment and reconditioning to extend device lifespan and optimize hardware investment.
- Remote technical support for immediate assistance and incident resolution.
- Technical training for internal support and maintenance teams.
- On-site services for field interventions when needed.
End-to-end logistics service
For organizations that want to outsource the end-to-end operation, we provide pickup and return logistics: we collect the device at the point of use, manage its repair at our centers, and return it ready to operate, optimizing time and cost.
- Scheduled pickups or on-demand across Latin America.
- Specialized packaging and transportation for electronic equipment.
- Customs management for international shipments.
- Online tracking of shipment and repair status.
- Fast return to the point of use, ready to operate.
Competitive advantages
- Regional coverage from multiple locations across Latin America.
- Certified infrastructure: test, calibration, and refurbishment stations, with manufacturer-trained technicians.
- Inventory management & reverse logistics integrated to ensure parts availability and shorter turnaround times.
- Total predictability: no-surprise budgeting and committed timelines.
- Online traceability throughout the entire service cycle.
More than a technical service
We believe technical service doesn’t end at repair—it begins with trust.
At GSH we combine engineering, traceability, and logistics to deliver an end-to-end
experience that keeps Latin America connected, productive, and moving.