The Future of Customer Service in Utilities
A leap forward
We are entering a new era where Artificial Intelligence stops being a futuristic concept and
becomes the heart of business. In water, gas, and electricity utilities, adaptation is urgent:
customers expect instant answers, intuitive digital channels, and 24/7 service.
Maria®, our conversational AI agent, is much more than a bot; it’s the voice of a future where
contact centers become innovation hubs—solving problems in real time, anticipating user needs,
and freeing human agents to bring creativity and empathy.
AI is transforming customer management at unprecedented speed. Deploying conversational AI
reduces operating costs and increases efficiency in contact centers, showing real impact on
business sustainability.
With Maria®, every call is a learning opportunity: each interaction trains the model, sharpening
understanding and response.
Always on
Maria® delivers full availability with no schedule limits—handling thousands of requests simultaneously and eliminating wait times.
Natural, human tone
Voice and text reflect a human style that understands nuance and context. Interactions are fluid and friendly.
Total adaptability
Designed to integrate with each utility’s billing, CRM, and metering systems—answering specific queries and logging incidents in real time.
Continuous learning
Every conversation improves the model, reduces errors, and builds increasingly effective dialogs.A future-ready vision
Instead of crowded call centers, we project a hybrid ecosystem: human agents focus on high-value tasks while Maria® handles repetitive processes with precision and speed. This human-machine collaboration saves resources and enables more creative, strategic approaches—raising overall service quality.
The future isn’t just a destination—it’s built through strategic choices. Choosing Maria® is choosing deep transformation: a tool that cuts costs, responds instantly, and learns. Above all, it opens a new service paradigm where every conversation moves the relationship closer and more human.